Terms and Conditions for Crooklog Storage Services

These Terms and Conditions set out the rules that apply when you book and use Crooklog Storage services. By making a reservation, placing goods into storage, or using any related facility, you agree to be bound by these terms. Please read them carefully before proceeding with a booking. This document is intended to explain the service arrangement clearly, including how bookings are accepted, how payments work, what happens if you cancel, how liability is handled, and the standards that apply to waste and prohibited items. These terms are designed for general service use and should be read alongside any booking confirmation or facility instructions issued at the time of hire.

The wording in these storage service terms is intended to be fair, practical, and consistent with United Kingdom law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. Crooklog Storage may update these terms from time to time, and the version in force at the time of booking will normally apply to that booking unless a later change is required by law. Nothing in these terms affects your statutory rights where they apply.

In these terms, references to “we,” “us,” and “our” mean Crooklog Storage. References to “you” or “customer” mean the person, business, or organisation making the booking and any person authorised to use the storage space. A booking includes any online, telephone, written, or in-person reservation. “Stored goods” means all items placed in the unit, bay, container, or other storage area made available to you.

Booking process
All bookings are subject to availability and acceptance by Crooklog Storage. A reservation is not confirmed until we issue a booking confirmation or otherwise accept your request. We may ask for identification, proof of address, or additional business details before completing the booking. This helps us comply with legal and security obligations. You must ensure that all information provided is accurate, complete, and kept up to date. Any error in the details you submit may affect access, billing, or service availability.

When making a booking for Crooklog storage services, you must tell us the intended use of the storage space and declare whether any item has special handling requirements. You may not use the storage space for living, sleeping, or any unlawful purpose. We reserve the right to refuse a booking if we believe the proposed use is unsuitable, unsafe, or inconsistent with these terms. The agreement begins on the start date stated in the confirmation and continues for the agreed period unless renewed, ended, or terminated under these terms.

If you are booking on behalf of a company or other entity, you confirm that you have authority to bind that entity. You also confirm that the goods placed into storage belong to you or that you are authorised by the owner to store them. Crooklog Storage may request evidence of ownership or authority at any time if required for security, insurance, or legal reasons. We may also set limits on unit size, access times, or item categories for operational or safety reasons.

Payments and charges
All charges for the storage service will be shown in the booking confirmation or applicable price schedule. Fees may include rent, deposit, access charges, administration fees, late payment charges, cleaning charges, disposal charges, or other agreed amounts. Unless stated otherwise, prices are payable in advance. We may require a deposit before access is granted, and that deposit may be held against unpaid sums, damage, cleaning, or other breaches of these terms. Any unused balance will be returned after deductions, where applicable.

You must make all payments by the method we accept at the time of booking. If a payment fails, is reversed, or is otherwise not received, we may suspend access, withhold entry, or terminate the agreement in accordance with these terms. We may also charge interest on overdue sums at a lawful rate and recover reasonable costs incurred in collecting outstanding debts. If your storage period continues beyond the agreed term, you will remain responsible for any charges that apply until the agreement is properly ended and the unit is vacated.

Where a price is stated as exclusive of VAT, VAT will be added at the prevailing rate where required. We may review our charges from time to time, but any price change will not normally affect a fixed booking already confirmed unless the agreement expressly allows it or a legal change requires adjustment. If you dispute an invoice, you must tell us promptly and provide reasonable details. You remain responsible for paying any undisputed part of the invoice by the due date.

Cancellations and termination
You may cancel a booking before the start date by giving notice in writing or using any cancellation method we accept. The amount refunded, if any, will depend on when you cancel and on the type of booking made. Where a deposit, administration charge, or non-refundable charge has been clearly stated, it may not be returned. If you cancel after the start date or fail to take occupation, you may still be charged for the booked period or for a minimum notice period if one applies.

We may terminate or suspend the agreement immediately if you breach these terms, provide false information, fail to pay amounts due, store prohibited goods, create a safety risk, or use the service in a way that is unlawful or unreasonable. If termination is required for safety, legal compliance, or emergency reasons, we may move, isolate, inspect, or secure the goods as needed. You must remove all items by the end of the booking period or by any earlier termination date. If goods are left behind, additional charges may apply and we may deal with the goods in accordance with law.

On ending the agreement, you are responsible for leaving the storage space clean, empty, and in a condition reasonably similar to when it was provided, allowing for fair wear and tear. If we need to clean, repair, or decontaminate the area because of your use, you must pay our reasonable costs. Any refund, if due, will be calculated after all lawful deductions. Termination of the agreement does not affect rights or obligations that have already accrued, including unpaid charges, indemnities, or liability for damage.

Liability
We will exercise reasonable care and skill in providing the service, but our liability is limited to the extent permitted by law. We are not responsible for loss, theft, damage, or deterioration of stored goods unless caused by our negligence, wilful misconduct, or breach of statutory duty. You remain responsible for insuring your goods to their full replacement value if you wish to protect against loss. We do not provide insurance unless we expressly say so in writing.

You must ensure that your goods are properly packed, labelled, and suitable for storage conditions. We are not liable for damage caused by poor packaging, inherent defects, moisture, temperature changes, pests, mould, corrosion, or the natural condition of the items stored, unless caused by our failure to exercise reasonable care. To the fullest extent allowed by law, we exclude liability for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss arising from delay. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

You agree to indemnify Crooklog Storage against claims, losses, costs, and expenses arising from your breach of these terms, your unlawful use of the service, or the presence of your goods at the facility, except to the extent caused by our own negligence or breach. If you permit another person to access your unit, you are responsible for that person’s conduct as if it were your own. Any instructions given by you, or anyone reasonably appearing to act on your behalf, may be relied upon by us unless we have received notice to the contrary.

We may inspect a unit where we reasonably believe it is necessary for safety, maintenance, legal compliance, prevention of damage, or enforcement of these terms. Where possible, we will give notice before entering, but in an emergency we may enter without prior notice. Such access does not create any duty beyond that stated in these terms and does not make us responsible for the contents of the unit except where liability arises under law.

Waste regulations and prohibited items
You must comply with all applicable waste, environmental, health, and safety laws when using the service. Storage units must not be used to dispose of rubbish, trade waste, hazardous waste, or items requiring licensed disposal unless we have explicitly agreed otherwise in writing and the law allows it. You must not abandon goods at the end of the agreement, and you must not leave waste, packaging, fluids, or contaminated materials in the unit or on the premises.

Prohibited items may include, without limitation, explosives, firearms, ammunition, stolen goods, illegal drugs, asbestos, biohazards, perishable goods, live animals, flammable liquids, radioactive materials, and any item that is dangerous, unlawful, or likely to cause contamination or nuisance. You are responsible for checking whether any item is restricted before placing it into storage. If we discover prohibited items, we may remove, secure, report, or dispose of them where lawfully permitted, and you will be liable for any associated cost, loss, or damage.

Waste regulations and prohibited items are a material part of these storage terms and conditions. You must ensure that anything brought into storage is clean, dry, safe, and legally permitted. If goods become waste during the term, you must remove and dispose of them properly and at your own cost. If we have to handle waste, arrange disposal, or clean up contamination caused by your goods, you must reimburse us for the reasonable cost of doing so. We may also report serious breaches to the relevant authorities where required by law.

Access, security, and customer responsibilities
You are responsible for keeping access codes, keys, locks, and other security measures safe and confidential. Loss, theft, or unauthorised use of your access details must be reported to us as soon as reasonably possible. We may charge for replacement keys, locks, or security devices where the loss is attributable to you. You must not tamper with shared security systems, bypass controls, or allow unauthorised persons to enter the premises.

You must use the storage space only for the purpose agreed at booking and must not sublet, assign, or transfer the agreement without our consent. Any personal items left in communal areas, loading zones, or outside designated storage spaces are at your risk. You should remove valuables from vehicles before loading or unloading, and you should not leave vehicles unattended with goods exposed. We are not responsible for items left in vehicles, in transit, or outside the booked storage space unless we have expressly agreed to take custody of them.

We may move or reorganise your stored goods only where reasonably necessary for safety, inspection, maintenance, lawful enforcement, or emergency response. If we do so, we will take reasonable care, but we are not liable for minor disturbance that is unavoidable in the circumstances. It is your responsibility to ensure the goods are clearly identifiable and suitable for the agreed storage environment. Careful packing and proper stacking remain your responsibility throughout the term.

General legal terms
These terms constitute the entire agreement between you and Crooklog Storage concerning the storage service, except for any separately agreed written variations. A failure by us to enforce any term immediately does not waive our right to enforce it later. You may not rely on any statement or representation that is not included in the booking confirmation or these terms unless required by law. Headings are for convenience only and do not affect interpretation.

If any dispute arises, the parties should first attempt to resolve it informally and in good faith. If a resolution cannot be reached, either party may pursue appropriate legal remedies. If a customer is a consumer, nothing in these terms is intended to remove or reduce rights that cannot be excluded under consumer law. If you are a business customer, you confirm that you are entering into the agreement in the course of business where relevant and that the agreement reflects the commercial use of the storage service.

Governing law
These Terms and Conditions, and any dispute or claim arising from them or the storage service, are governed by the laws of England and Wales. Where you are based in Scotland or Northern Ireland, mandatory local consumer rights may still apply where relevant, but the governing law and interpretation of this agreement will remain as stated unless a different legal rule applies that cannot be excluded. The courts having jurisdiction under this agreement will have authority to resolve disputes arising from or connected with the service.