Storage Crook Log Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Crook Log provides storage, handling, and related removal and transport services. By placing an order, making a booking, or using our facilities or services, you agree to be bound by these Terms and Conditions.
These Terms apply to consumer and business customers. Additional written agreements may apply to specific commercial or specialised services, in which case those terms will operate alongside these Terms and Conditions.
1. Definitions
In these Terms and Conditions the following expressions have the following meanings.
Customer means the person, firm, or company who requests or purchases services from Storage Crook Log.
Services means any storage, removal, packing, handling, transport, or related services provided by Storage Crook Log.
Goods means the items, property, or effects that are the subject of the Services.
Contract means the agreement between Storage Crook Log and the Customer for the supply of Services, made up of these Terms and any written quotation or order confirmation.
2. Scope of Services
Storage Crook Log provides storage services, including short term and longer term storage of Goods, as well as associated removal and transport services to and from the storage facility. Services are provided subject to availability, operational capacity, and safety considerations.
We may refuse to accept or continue to store Goods or to undertake a removal or transport service where we reasonably consider the Goods to be unsuitable, unsafe, unlawful, or in breach of these Terms.
3. Booking Process
All Services must be booked in advance. Bookings may be made following a written quotation, verbal discussion, or an online or written request. The Contract is formed when we confirm acceptance of your booking, which may be by written confirmation or commencement of the Services.
You are responsible for providing accurate information when booking, including access details, item descriptions, volumes, collection and delivery addresses, and any restrictions that may affect parking or access. If the information supplied is inaccurate or incomplete, we may adjust the price, change the service schedule, or cancel the Services. Additional charges may apply where extra time, labour, or resources are required.
Quotations are based on the information you supply and are normally valid for a stated period. If no period is stated, quotations are valid for 30 days from issue, unless withdrawn earlier. Quotations are not binding until a booking is confirmed.
We reserve the right to carry out a pre-service assessment, inspection, or survey, which may be done in person or by remote means such as photographs or item lists, in order to verify the requirements and confirm the quotation.
4. Payments and Charges
Charges for the Services will be as set out in the quotation or as otherwise notified to you prior to booking confirmation. Service charges may include storage fees, transport and removal fees, packing services, materials, tolls or congestion charges, waiting time, and any applicable surcharges.
Unless expressly agreed otherwise in writing, payment terms are as follows.
For storage services, the first storage period and any applicable setup or administration fees are payable in advance prior to or on commencement of storage. Ongoing storage fees are payable in advance at the agreed intervals.
For removal and transport services, payment is due in full prior to the scheduled service date or as notified in your booking confirmation. We may require a deposit to secure your booking, with the balance due before completion of the service.
We reserve the right to refuse to undertake or continue Services if payment has not been received in cleared funds in accordance with the agreed terms. Late payment may incur additional charges, including interest on overdue amounts at the maximum rate permitted under applicable law.
If you dispute any part of an invoice, you must notify us promptly with full details. Any undisputed amount must still be paid by the due date.
5. Changes and Cancellations by the Customer
If you wish to amend or cancel a booking, you must notify us as soon as possible. We will use reasonable efforts to accommodate changes, but this will be subject to availability and may result in additional charges.
For removal and transport services, the following cancellation terms will usually apply unless otherwise stated in the quotation or booking confirmation.
If you cancel more than seven days before the scheduled service date, any deposit may be refundable or transferable at our discretion, less any reasonable administrative costs.
If you cancel between seven and two days before the scheduled service date, we may retain all or part of the deposit or charge a cancellation fee up to a reasonable proportion of the service price.
If you cancel within 48 hours of the scheduled service date, we may charge up to 100 percent of the service price, particularly where staff, vehicles, or resources have been allocated.
For storage services, if you wish to terminate storage, you must give us at least the minimum notice period stated in your storage agreement or invoice. If no period is stated, a minimum of 14 days notice is required. Any prepaid fees are non refundable unless required by law, but we may, at our discretion, offer a partial credit for unused whole weeks or months of storage.
6. Cancellations or Changes by Storage Crook Log
We may cancel or postpone a service where it is not reasonably possible to carry it out for reasons beyond our control, including severe weather, road closures, accidents, industrial action, equipment failure, or safety concerns. We will seek to provide an alternative date or solution. Our liability will be limited to refunding any prepayments for the affected service or providing a credit, at our discretion, and we will not be liable for consequential or indirect losses caused by such delays or cancellations.
We may terminate or suspend Services or storage immediately if you breach these Terms, fail to make payment when due, use the service for unlawful purposes, or store prohibited Goods. You will remain liable for all charges up to the date of termination and for any costs incurred in dealing with Goods that are left in storage.
7. Customer Responsibilities
You are responsible for ensuring that the Goods are suitably packed, prepared, and labelled unless we have specifically agreed to provide packing services. Fragile or high value items should be clearly identified and adequately protected.
You must ensure that reasonable access is available at the collection and delivery addresses, including safe parking, clear routes to and from the property, and any necessary permissions or permits. You are responsible for charges arising from restrictions, such as parking fines or penalties, where these are incurred as a direct result of access restrictions not disclosed at the time of booking.
You must not store, request removal of, or allow any of the following items to be stored or transported as part of the Services.
Hazardous, flammable, explosive, or illegal items.
Perishable goods or items that may attract vermin or pests.
Live animals or plants.
Waste, including controlled or regulated waste, unless specifically and lawfully agreed.
Any item whose possession or transport would be unlawful or in breach of regulations.
We reserve the right to inspect Goods where reasonably necessary for safety, legal compliance, or to investigate suspected breaches of these Terms, subject to applicable law.
8. Waste Regulations and Disposal
All disposal and waste removal services are subject to applicable waste management and environmental regulations. We will only remove waste or items for disposal where this has been agreed as part of the Services. Additional charges may apply for waste handling, recycling, or disposal.
You warrant that any items presented for removal or disposal are lawfully yours to dispose of and are not hazardous or regulated waste unless expressly declared and accepted by us in writing. You must not misdescribe waste or attempt to dispose of prohibited items through our services.
If we discover that waste or prohibited materials have been handed to us or stored without proper disclosure, we may refuse to deal with those items, arrange for lawful disposal at your cost, and may notify relevant authorities if required by law.
You are responsible for any fines, penalties, or regulatory charges arising from your failure to comply with waste regulations in connection with the Goods.
9. Liability and Risk
Risk in the Goods remains with you at all times, subject to any limited responsibility we may assume during handling and transport in accordance with these Terms and any applicable insurance or protection options offered.
We will take reasonable care of the Goods while they are in our possession and will exercise reasonable skill and care in providing the Services. However, we do not accept liability for certain types of loss, including but not limited to the following.
Loss or damage arising from inherent defects, deterioration, or fragility of the Goods.
Loss or damage resulting from inadequate packing or preparation by you or a third party acting on your behalf.
Loss of profit, loss of use, loss of business, or any indirect or consequential losses.
Loss or damage where the value of the Goods has not been properly declared or exceeds any stated limits of liability.
Our liability for loss of or damage to Goods, where proven to result from our negligence or breach of contract, will be limited to a reasonable sum based on the value of the affected items, subject to any specific limits stated in your quotation or booking. If no specific limit is agreed, our total liability shall not exceed a capped amount per service or per storage unit, as notified in our standard terms or price lists from time to time.
You are strongly advised to arrange suitable insurance for the full replacement value of your Goods while in storage and during any transport or removal service. Any optional cover offered by us will be subject to its own terms and conditions, which may include exclusions, excesses, and valuation requirements.
We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for any other matter for which liability cannot be excluded under applicable law.
10. Access to Stored Goods
Access to stored Goods is by appointment or during advertised opening hours, subject to any security procedures or identification requirements. We may charge for additional or out of hours access.
We may refuse access if there are outstanding payments, if you are in breach of these Terms, or where access would be unsafe or unlawful. We may require proof of identity or authority before allowing any person to access the storage unit or remove Goods.
11. Lien and Sale of Goods
We have a lien over the Goods for all sums due and payable under the Contract, including storage charges, removal fees, disposal fees, and any related costs. If payment remains outstanding after reasonable notice, we may deny access to the Goods and may ultimately sell or dispose of some or all of the Goods to recover sums owed.
Before any sale or disposal, we will give you notice at your last known contact address, stating the amount due and the steps we intend to take if payment is not made by a specified date. Any proceeds of sale will be applied to the outstanding balance and the costs of sale, with any surplus held for you. If the proceeds do not cover the full amount owed, you will remain liable for the shortfall.
12. Data Protection and Privacy
We will collect and process personal information about you in order to provide the Services, manage your account, and meet our legal obligations. We will handle your information in accordance with applicable data protection laws and our privacy practices, which may be set out in a separate privacy notice.
13. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our Services, you should raise the matter with us as soon as possible, providing full details and any supporting information. We will investigate and aim to respond within a reasonable time.
We encourage disputes to be resolved directly and amicably. If a dispute cannot be resolved, you may have rights to seek redress through the courts or through any applicable alternative dispute resolution scheme, where available.
14. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract, unless a later version is agreed in writing. For ongoing storage customers, we may vary the Terms and charges by giving reasonable notice. Continued use of the storage facility after notice of changes will constitute acceptance of the updated Terms.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the law of England and Wales.
You and Storage Crook Log agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter, save that consumers resident elsewhere in the United Kingdom may be entitled to bring proceedings in their local courts where required by law.
16. General Provisions
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy.
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations, in whole or in part, provided that this does not materially reduce the standard of service you receive.
These Terms and Conditions, together with any quotation or order confirmation, constitute the entire agreement between you and Storage Crook Log in relation to the Services and supersede any previous agreements or understandings, whether written or oral.
By booking or using our Services, you confirm that you have read, understood, and agree to these Terms and Conditions.
